CARWORKZ Case Study

An intelligent system that connects car owners with the best service stations in their vicinity.

case study

ABOUT

About Carworkz

Mahindra & Mahindra Limited initiative Carworkz connects car owners with service centres in their vicinity and provides them with best service options for their budget.

ecommerce

CHALLENGES

What challenges were faced?

With so many service centres available, most car owners find it difficult to choose the best one within their budget. Carworkz wanted to bridge this gap by providing people a tool that would enable them to seek out the best service centres for regular servicing as well as during breakdowns and emergencies.

SOLUTION

How we resolved it

After understanding the functioning of the car service industry, and several rounds of discussions, we came up with a web and mobile platform for both service providers and car owners. A service centre will only be featured on the platform after a successful evaluation by Carworkz experts based on various parameters. The car owners can run a self-diagnosis on their car and get a list of service providers in their vicinity best suited for their needs along with price estimates. In case of emergencies, the car owners can avail Road Side Assistance (RSA), even if they have not previously subscribed to the service.
Advanced Search
Discovering service providers for ful filling customer’s car servicing needs in their locality.
Booking Engine
Enabling them to book service appointments with nearby workshops.
Service Estimator Module
Provides an estimate for a customer's car servicing requirements.
Road Side Assistance
Even if they have not previously subscribed to the service.
Service Reminder
Providing timely service reminders (renewal).
Payment Gateway Integration
Making payments possible directly through app as well.
24*7 Call Centre Support
Car owners can get any-time-assistance over the phone.
Additional Services
Providing other services such as car washing, wheel care, AC service, etc.
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"Building Future-proof and powerful eCommerce portals capable of propelling your current and future digital experiences!"
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"Building Future-proof and powerful eCommerce portals capable of propelling your current and future digital experiences!"
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fb
instagram
twitter
youtube
google business
social
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